Vol. 3 No. 2 (2013)

Articles

• Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions

  Chaoying Tang, Craig R. Seal, Stefanie E. Naumann, Krystal Miguel

  50-57

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• A Research on Relationship of Institutionalization and Institutional Entrepreneurship

  Musa Sanal, İbrahim Efe Efeoglu

  58-62

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• Effective Diversity Management Initiatives

  Suat Begeç

  63-74

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• National Advertising and Cooperation in a Manufacturer-Two-Retailers Channel

  Slim Ben Youssef, Dhouha Dridi

  75-85

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• Management Control System and the Case of CSR in the Tunisian Industrial Companies: What Findings by the Method of Structural Equation?

  Hichem Dkhili, Hedi Noubbigh

  86-92

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