Tang C, Seal CR, Naumann SE, Miguel K. Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions. IRMM [Internet]. 2013 Mar. 16 [cited 2024 Dec. 25];3(2):50-7. Available from: https://econjournals.net.tr/index.php/irmm/article/view/397