Weerasinghe, Ishani, and B.N.F. Warnakulasooriya. “Interactions in Virtual Customer Environments (VCEs) Toward Customer Relationship Management (CRM): A Study of Tourist Hotels in Sri Lanka”. International Review of Management and Marketing 9, no. 1 (January 10, 2019): 44–51. Accessed December 25, 2024. https://econjournals.net.tr/index.php/irmm/article/view/7341.