RETNAWATI, Berta Bekti; NURYAKIN, Nuryakin. Developing Salesperson Performance: The Role of Customer Encountering Competence Portfolio, Relational Capital and Service Excellent Customer Heterogeneity. International Review of Management and Marketing, [S. l.], v. 6, n. 4, p. 891–897, 2016. Disponível em: https://econjournals.net.tr/index.php/irmm/article/view/3093. Acesso em: 7 oct. 2024.